SMG | knowledge work
 
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IDEAS & RESOURCES

Videos:(may require you to upgrade to the latest Flash player - link will be provided if required)

SMG's Global-Personal Strategy™ - 7 Minutes
- Improve business performance by helping your organization strategically navigate

SMG Introduction - 8 Minutes

SMG Research Overview - 8 Minutes
- Our groundbreaking method is the most direct solution to your organization's strategic concern

Articles:

ROI of the engaged employee:
Three observations about engagement and its impact on business success.
What gets watched gets done: Profile of
J. Paul Haynes – Entrepreneur
Why is it difficult to integrate best practices?: Practices must be fitted to the org's culture prior to introducing them.
Raise performance with progress and respect: Applying
Teresa Amabile's findings means focusing on discretionary work (from her article “Inner Work Life” in the Rotman Magazine).
'Measuring' doesn't equal 'doing': Why it is better to change first and measure later.
Definition of knowledge work: Knowledge work is a pattern of action that eventually produces a high-value outcome but doesn't produce measurable transactions in-process.
Knowledge work productivity: Drucker said organizations should, "
strip away everything that gets in their knowledge workers' way."
Implementing innovation: when metrics don't equal accountability:
Innovation is a fundamental, cultural change for which typical accountability methods are ill-equipped.
Implementing innovation: an organization-wide, cultural intervention:
Innovation requires an organization to reach down to each professional's observable actions.
Organizational culture: Every organization has a unique culture - The three main elements of culture and practical insight as to why changing your organization can be daunting.
Rule of five: Why five? - What number of priorities best communicates to your organization?
Interview for hiring success: Use this 10-minute, behavior-based outline to get the right information, right away to improve your hiring.
Incentives - proceed with caution: Guidelines to help your organization if you're looking at implementing a pay-for-performance approach.

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