Professionals’ work roles are a combination of both scripted and discretionary actions.
Scripted actions represent the routine, sequenced and easily-measurable aspects of work. Scripted actions are focused on delivering today's operational results.
Existing tools like Balanced Scorecard and Six-Sigma align routine/scripted actions within an organization, but struggle to address discretionary actions.
Discretionary actions, in contrast, represent each professionals’ analytical and observable actions, for example, how they collaborate, innovate, use their judgment and lead. Fast-paced discretionary actions are focused on improving current and future outcomes.
Discretionary actions involve anticipating future requirements, expanding
organizational capability, and delivering unique and distinctive products and/or services. Organizations now depend more heavily upon professionals’ discretionary work to ensure adequate budget allocation and/or market share at attractive margins.
In a SMG survey, executives estimated that 78.6% of future business revenue was directly related to the innovative and future-focused discretionary actions of their key professionals.
Why are Discretionary actions so important?
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Discretionary actions generate future value and, in turn, revenue – and in fact are 3.5 times more valuable than scripted actions.
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Discretionary actions lead to the creation of differentiated products and services since they result from critical analyses, judgment and innovation.
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Overall work environment and employee engagement can be improved by modeling team and collaborative-level discretionary actions.
Organizations are looking for an effective way to improve overall performance by aligning each professional’s most important contributions.
The Next Level of Performance
Jumping to the next level of business performance requires aligning and driving the discretionary actions of entire organizations at the individual level - bringing them in-line!
To accomplish this, professionals require direction and context. Giving professionals only a strategy presentation is like telling them to go north. They know what direction to move, but receive no information about how best to proceed when obstacles impede progress.
A global positioning system (or GPS) is a more helpful tool because it provides both direction and context - satellite direction is combined with information about the immediate environment. The result - clear direction.
Global-Personal Strategy™- functions like a ‘strategy-GPS’ for professionals as it interprets the overall strategy in light of their position and their immediate work environment. Developed through a proprietary operational/cultural analysis, sets of specialized actions realistically depict strategy execution within a role – guiding each professional to maximize their progress - the business results of their discretionary work efforts.
These representative sets of actions bring behavior in-line and teach professionals how to think strategically about their roles – increasing the organization’s capability. We call this –Instructive Accountability™
Global-Personal Strategy™ Value Proposition
- Powerfully connects strategy agenda to daily execution
- Improves business performance while improving the work environment
- Can be added to your existing accountability framework to improve performance
- Ensure key behaviors are in place to support important initiatives (e.g. Acquisitions, IT implementations, etc.)
No Ongoing Program – Just Work!
- There are no ongoing meetings required, no program to 'bolt-on' – people just continue working but at a higher level of performance which is observed by management
- SMG conducts the sophisticated operational-cultural analysis – nothing distracts your staff from current deliverables
